For the cancellation of services due to any avoidable/unavoidable reasons, Mountain Intelligence Treks LLP must be notified of the same in writing at [email protected] At the time we receive your written cancellation, refunds based on the total fare are as follows.
|Duration||Refund Amount (in %)|
|Between 75 – 60 Days||100% amount Refund|
|Between 60 – 45 Days||75% amount Refund|
|Between 45 – 30 Days||50% amount Refund|
|Between 30 – 15 Days||25% amount Refund|
|Less than 7 Days||No amount will be Refunded|
Important Note :
- Token amount of Rs.3000 Non-Refundable but You can used in same trip till one year valid.
- Our Cancellation Policy only apply if a “Person” or “Group Booking” Paid a full amount of Particular Trip.
- Some Adventure activities has different cancellation Policy especially for Peak Climbing in Ladakh, Please concern with for Cancellation Policy Details.
Cancellation procedure :
Cancellation are registered on working days only: Mon–Fri 10:00 Am – 04:30 Pm (Indian Time), excluding Indian national holidays. Cancellation terms are applied from the date Mountain Intelligence Treks LLP reads the notification by e-mail to [email protected]
Please allow 15 Days for Mountain Intelligence Treks LLP to process your refund. If the tour was paid for by Bank Transfer/Cash Payment, the refund is made directly to your Bank Accounts. Customers who are being refunded by bank transfer should provide Mountain Intelligence Treks LLP with the following bank details:
- Account owner’s name
- Account number ( Please Provide Indian A/c Number )
- Name of bank and official address of the branch
- Type of Account
Changing the reservation
Tour package change fee
- For a change to a different traveling group on the same dates and for a change to other trip dates, Mountain Intelligence Treks LLP charges a service fee of Rs.3000 However, if you change it less than 28 days before departure, conditions outlined in the following section (Terms of cancellation for customers) apply.
- For accommodation change, conditions stated applies of Cancellation Policy
- For other our package changes and for name changes, Mountain Intelligence Treks LLP. charges a service fee of Rs.1500 until 7 days before trip departure. Later, activities cannot be cancelled.
- Please note, Extra Activities booked separately through the Customer Account, are not subject to changes or refunds.
Tour package change procedure
- Trip Service changes are registered on working days only: Mon–Fri 10:00 Am – 04:30 Pm (Indian Time), excluding Indian national holidays. Cancellation terms are applied from the date Mountain Intelligence Treks LLP reads the notification by e-mail to [email protected]