For the cancellation of services due to any avoidable/unavoidable reasons, Mountain Intelligence Treks LLP must be notified of the same in writing at [email protected] At the time we receive your written cancellation, refunds based on the total fare are as follows.

Cancellation Policy

Duration Refund Amount (in %)
Between 75 – 60 Days 100% amount Refund
Between 60 – 45 Days 75% amount Refund
Between 45 – 30 Days 50% amount Refund
Between 30 – 15 Days 25% amount Refund
Less than 7 Days No amount will be Refunded

Important Note :

  • Token amount of Rs.3000 Non-Refundable but You can used in same trip till one year valid.
  • Our Cancellation Policy only apply if a “Person” or “Group Booking” Paid a full amount of Particular Trip.
  • Some Adventure activities has different cancellation Policy especially for Peak Climbing in Ladakh, Please concern with for Cancellation Policy Details.

Cancellation procedure :

Cancellation are registered on working days only: Mon–Fri 10:00 Am – 04:30 Pm (Indian Time), excluding Indian national holidays. Cancellation terms are applied from the date Mountain Intelligence Treks LLP reads the notification by e-mail to [email protected]

Please allow 15 Days for Mountain Intelligence Treks LLP to process your refund. If the tour was paid for by Bank Transfer/Cash Payment, the refund is made directly to your Bank Accounts. Customers who are being refunded by bank transfer should provide Mountain Intelligence Treks LLP with the following bank details:

  • Account owner’s name
  • Account number ( Please Provide Indian A/c  Number )
  • Name of bank and official address of the branch
  • Type of Account

Changing the reservation

Tour package change fee

  • For a change to a different traveling group on the same dates and for a change to other trip dates, Mountain Intelligence Treks LLP charges a service fee of Rs.3000 However, if you change it less than 28 days before departure, conditions outlined in the following section (Terms of cancellation for customers) apply.
  • For accommodation change, conditions stated applies of Cancellation Policy
  • For other our package changes and for name changes, Mountain Intelligence Treks LLP. charges a service fee of Rs.1500 until 7 days before trip departure. Later, activities cannot be cancelled.
  • Please note, Extra Activities booked separately through the Customer Account, are not subject to changes or refunds.

Tour package change procedure

  • Trip Service changes are registered on working days only: Mon–Fri 10:00 Am – 04:30 Pm (Indian Time), excluding Indian national holidays. Cancellation terms are applied from the date Mountain Intelligence Treks LLP reads the notification by e-mail to [email protected]